Terms and conditions

1. About these terms

Nooka Space Africa (“Nooka”, “we”, “us”) provides private work pods that you book by the hour and unlock with the Nooka app. By creating an account or booking a pod, you agree to these terms and to our privacy policy, which explains how we handle your personal information.

You must be 18 or older to create a Nooka account and book a pod.

2. Your account

• You sign in with your mobile number and a one-time code we send by SMS. Keep your phone and the codes to yourself: anyone who signs in to your account can book pods and pay with your saved cards.
• Give us your real name and an email address you use, and keep them up to date. An account is for one person.
• Tell us straight away at hello@nookaspace.com if you think someone else has used your account.

3. Booking a pod

• You book a pod in the app for a set start and end time. The price, based on the pod’s hourly rate, is shown before you pay.
• When you start a booking we hold the slot for you for a short time while you pay. If you don’t pay in that time, the hold ends and the slot is released.
• Your booking is confirmed once your payment has gone through and the app shows it as confirmed.
• A booking lets you use that pod, at that time, for work or study. It doesn’t give you any right to the pod or the space around it beyond that.

4. Paying

• Prices are in South African rand and are the full amount you pay for the booking.
• Card payments are processed by Paystack. If you choose to save a card, you allow us to charge it for bookings you confirm in the app. You can remove a saved card in the app’s Wallet at any time.
• You can use your Nooka Rewards towards a booking. If they cover the whole price, you confirm the booking without paying by card.
• If your payment goes through but we can’t confirm the booking, for example because the hold had run out, we will either confirm the booking if the slot is still free or refund your payment in full. Contact us with your payment reference if you haven’t heard from us.

5. Cancelling

• You can cancel a booking in the app at any time before it starts. We refund the full amount you paid by card to the same card, and any rewards you used go back to your rewards balance.
• Card refunds usually reach your account within 5 to 10 business days, depending on your bank.
• Once a booking has started it can’t be cancelled, and we don’t refund bookings you don’t use.
• If we have to cancel your booking, for example because the pod is out of order, we refund you in full.

6. Using the pod

When your booking starts, unlock the pod from the app. While you’re in it:

• wipe down the surfaces when you arrive, and leave the pod clean and tidy;
• leave food and alcohol outside, and don’t smoke or vape;
• don’t bring in more people than the pod is made for;
• use the pod, its Wi-Fi and its equipment lawfully and with care, and don’t tamper with the lock, electronics or fittings;
• follow the rules of the shopping centre or building where the pod stands;
• switch the lights off and be out by the end of your booking. If you need more time, extend your booking in the app if the next slot is free.

You are responsible for anyone you bring into the pod, and for damage you or they cause beyond normal wear and tear. If you don’t follow these rules, we may end your booking early or suspend your account.

7. When something goes wrong

If the pod won’t unlock, isn’t clean, or something in it doesn’t work, message us from the chat in the app straight away. If we can’t fix it quickly, we will move you to another pod if one is free, or refund the booking or the time you couldn’t use.

Pods have backup power, but we can’t promise the Wi-Fi, power or the shopping centre’s services will never be interrupted.

8. Nooka Rewards

• When you pay for a booking by card and the booking is confirmed, you earn a share of what you paid as rewards. The app shows the current rate. You don’t earn rewards on the part of a booking paid with rewards.
• Rewards can only be spent on Nooka bookings. They have no cash value, can’t be exchanged for money and can’t be transferred to someone else.
• Rewards you use on a booking go back to your balance if the booking is cancelled before it starts or isn’t confirmed. Rewards you earned stay yours if you later cancel the booking.
• Rewards don’t expire while your account is open. Any balance is lost when your account is deleted.
• We may correct your balance if rewards were added or removed by mistake, and may change or end the rewards programme. If we end it, we’ll give you reasonable notice so you can use your balance.

9. Responsibility and your belongings

• Take your belongings with you when you leave. We aren’t responsible for things left in or around a pod, but we’ll keep anything we find for you for a reasonable time.
• To the extent the law allows, we aren’t responsible for indirect losses, such as lost business or earnings, from using or not being able to use a pod.
• Nothing in these terms limits our responsibility for loss caused by our gross negligence, or any right you have under the Consumer Protection Act that can’t be excluded.

10. Closing your account

You can stop using Nooka and ask us to delete your account at any time; see Delete your account. We may suspend or close an account that breaks these terms, is used for fraud, or puts other people or the pods at risk. We’ll tell you why, unless the law stops us.

11. Changes to these terms

We may update these terms as Nooka changes or the law does. The date at the top shows when they last changed. If we make an important change, we’ll let you know in the app or by email before it takes effect. Bookings you’ve already paid for stay under the terms that applied when you booked.

12. Law and disputes

These terms are governed by the law of the Republic of South Africa. If you have a complaint, please contact us first so we can try to put it right. You may also refer a complaint to the National Consumer Commission or the Consumer Goods and Services Ombud.

13. About us and contact

• Business: Nooka Space Africa
• Address: 20 Herold Street, Stellenbosch
• Email: hello@nookaspace.com
• Phone: +27 (21) 140-2999