Common questions

A 1-seater is R80 an hour, a 2-seater R100 and a 4-seater R150. You can also lease any size by the month: R5,000 for a 1-seater, R6,000 for a 2-seater and R7,000 for a 4-seater.

There are 15 pods in five Cape Town malls: Canal Walk, Somerset Mall, Cape Gate, Blue Route Mall and Kenilworth Mall. The app shows live availability, photos of each pod and directions.

By card in the app when you book. Your card is saved for next time.

Yes. In My bookings, open the booking, tap the three dots and choose Cancel or Reschedule. Refunds for cancellations reach your card in 5 to 10 business days.

Tap Extend booking on your active booking, choose how much time you need and pay in the app. You can extend as long as the next slot isn’t booked.

When your booking starts, open it in the app and tap Unlock door. The door locks when it closes, so tap Unlock door again to get back in during your booking.

Check that the lights inside the pod are on, then try Unlock door again. If that doesn’t work, close and reopen the app and make sure your phone has signal or Wi-Fi. Still stuck? Message us from the chat button in the app.

While your booking is active you can switch the lights and set the temperature from the app.

Fast Wi-Fi, backup power, fresh-air ventilation and noise-reducing walls. Every 1-seater has a mounted monitor, and the 2- and 4-seaters a smart TV.

Backup power keeps the lights, plugs and Wi-Fi running when the grid goes down, so your booking carries on.

Wipe down the surfaces when you arrive, leave food and alcohol outside, switch the lights off when you go, and be out by the end of your booking. If you need more time, extend it in the app.

Message us from the chat in the app or email hello@nookaspace.com as soon as you can, and tell us which pod you were in and when.

Use the chat button in the app. We reply Monday to Friday, and messages sent after hours are answered the next business day.

Email hello@nookaspace.com from the address on your account. Delete your account explains what we delete and what we have to keep.

Our privacy policy explains what we collect, why and your rights.

Yes. Lease any size by the month and your team can use it whenever they need a private office or meeting room. Email hello@nookaspace.com to talk about it.

Yes. You provide the space and share in the income from every booking. See How to become a Nookian.